Thanks for using our services and please remember you have a 3 day guarantee on grooming services even if you just change your mind. Most sessions are recorded to insure the best services and most loving gentle treatment of your pet or pets that is possible even though we know most pets don’t like being groomed. Customers are always encouraged and invited to watch the grooming process. If you boarded your beloved pet with use tell us how the communications went during your pets stay with use and if staying for at least 4 days were you pleased with included kennel bath. I want to be the best place for peoples beloved pets and I know there is always room for improvement so please tell use any part of the grooming or boarding process from drop off to pickup that we can improve and make suggestions to make things better for all pets.